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Index

PF2

Head

PF2

Section

Language

I Didnt Mean What You Heard
What is a System
What is an Enterprise
What is Transformation

Overview

Companies
Pragmatic EC
Books and Training

Training

Toolkit Overview
Toolkit
Pragmatic Publishing Platform
Theory or Practice
Reading Approach
Licensing

What is Pragmatism

Effectiveness
Efficiency
Quality Time
Fundamentals
Thinking
Sustainability
Empowerment

Context

Section

Ontologies

Enterprise

Paradigm Shift
DOTS
Board Structure
Department Mapping
Department Percentages

Structural

MACE
Relationships

Transformational

MAGMA

Framework

EMMA
Composition

Frameworks

Coverage
X Frameworks
Connecting the DOTS
Direction
Operating Model
Operation
Operating Model
Transformation
Operating Model
Support
Operating Model

POET and PEAF

Relationships
Influences
Versions

Appendix

Section
Background
The Author
Keypoints
Sources and Resources
Tail

PF2

The Pragmatic Family of Frameworks

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We can also see that Support follows MACE. The Phases, Disciplines and Artefacts are all related to Support. This is the domain that POES helps to structure. POES effectively defines the Conceptual Operating Model for Enterprise Support.

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Questions to ponder...

What Operating model do you use for Support?

Do people know what it is?

Is it fit for purpose?

If not, who is Accountable for improving it?

Who is Responsible for improving it?

Does your Support capability support many things or only IT?

Do you have duplicate Support capabilities (first and second line) one for internal IT and one for customerís problems?

If so, why?

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